Privacy Policy
Effective: September 6, 2026
This policy explains how TierRoute (“we,” “us,” or “our”) handles your information when you visit tierroute.com, ask for an airline status review, or get in touch.
Information we collect
When you ask for a review, we collect your name, preferred contact method, contact details, target airline, and desired tier. We also receive the page and button you used to start your request, and your acknowledgment of our terms and privacy policy. If you contact us by email, WhatsApp, or Telegram, we also receive the information you choose to include in that conversation.
To help protect your account, share only the information needed for your inquiry. This review form does not request government ID or payment-card details.
How we use information
We use this information to respond, review your options, provide services, keep the website running securely, prevent abuse, and meet our legal obligations. We do not sell or rent personal information.
Service providers and third-party services
We use service providers to host the website and deliver form messages. Form submissions are sent through Resend to our business email and may be forwarded by our domain email provider. If you choose WhatsApp or Telegram, your communication is also subject to that provider's own privacy practices. We may disclose information when required by law or when reasonably necessary to protect users, TierRoute, or others.
Storage and retention
The website does not maintain a customer database. Copies of messages may remain with our email and communications providers and in our business inbox. We keep them only as long as reasonably needed to respond, provide services, maintain records, resolve disputes, and meet legal obligations.
Cookies and tracking
We use Google Analytics to understand aggregate website traffic and improve the site. We also use Microsoft Clarity to understand page interaction through aggregated heatmaps, session diagnostics, and performance insights. These providers may process information such as approximate location, device and browser details, pages viewed, and interaction events through cookies or similar technologies. Their processing is governed by their own privacy policies. TierRoute does not use these tools to sell personal information or build advertising profiles. Browser “Do Not Track” signals do not currently change the website's behavior. Third-party websites reached through links may use their own technologies.
Your choices
Want to access, correct, or delete information you sent us? Email hello@tierroute.com. We may need to verify your request and may retain limited information when required by law or for legitimate recordkeeping.
Children's privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children through this website.
Changes and contact
We may update this policy as our practices or legal requirements change. The effective date above shows the latest revision. Have a question? Email hello@tierroute.com.